Shipping Policy


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The following are the terms and conditions that constitute our Shipping Policy.

The Botanical Journey offers delivery service in the Houston area or shipping on purchases of plants and any antique & vintage containers.

Shipment Confirmation

Once the product is shipped we ship through established cargo routes in the USA - the packages are delivered to you by your local postal carriers.


When your items are shipped, you should receive a notification via your chosen option, email or text, providing you with a tracking number.


The Botanical Journey is not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipping carrier to file a claim. Please take photos of the damaged package, items and Save All packaging materials and damaged item(s) before filing a claim.

The Botanical Journey is here to help, so please let us know about any damaged goods by contacting the support team, as soon as possible, at 

Please, include photos of the damaged package(s) and item(s), your tracking number, order number, and the customer name. The Botanical Journey is here for you. Review our Return Policy by clicking here.

If you have any questions or concerns email us at 

We want happy customers. We are here to help.