Thank you for visiting and shopping at TheBotanicalJourney.com
The following are the terms and conditions that constitute our Shipping Policy.
The Botanical Journey offers Worldwide Shipping for any products we sell directly and Free Domestic Shipping on orders of $50 or more.
**Many of the products on the website are recommendations from our travels. We receive a commission from our established affiliate relationships. When a product is purchased from an affiliate company, the shipping is handled within their business policy.
Please let us know if you need any help with an affiliate order or have additional questions regarding any affiliate product. We are happy to help. Please contact us at email@example.com
The Botanical Journey Merchandise
Once the product is shipped we ship through established cargo routes-in your country- the packages are delivered to you by your local postal carriers.
When your items are shipped, you should receive a notification via your chosen option, email or text, providing you with a tracking number.
Some of our vendors use shipment methods that do not offer tracking numbers. Send us a message and we will contact the vendor for the tracking information. We offer protection on any orders that exceed the standard shipping times of 25 business days. Please contact us if you need support.
*Please note, many countries charge customs duties/taxes for international orders. Please review your countries customs policies, as we are not responsible for the payment of those fees. All fees imposed during or after shipping, are the responsibility of the customer (tariffs, taxes, etc.)
The Botanical Journey is not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipping carrier to file a claim. Please take photos of the damaged package, items and Save All packaging materials and damaged item(s) before filing a claim.
The Botanical Journey is here to help, so please let us know about any damaged goods by contacting the support team, as soon as possible, at firstname.lastname@example.org
Please, include photos of the damaged package(s) and item(s), your tracking number, order number, and the customer name. The Botanical Journey is here for you. Review our Return Policy by clicking here.
If you have any questions or concerns at email@example.com
We want happy customers. We are here to help.