The Botanical Journey happily offers a refund defective merchandise or products not received. Please contact as soon as possible with any problems or concerns. Our Return Policy is within 35 days from the date of purchase. Contact our office at firstname.lastname@example.org with the order number, tracking number, customer name, and reason for your return request.
Please allow 3 to 5 business days for a response.
Once we receive a return request, we will provide you a return address to send only the defective products. Customers will be responsible for paying return shipping costs. The returned defective item(s) must be in the original packaging. Once we receive the product(s), we are happy to offer a store credit or a refund.
Returned products must be received in the original packaging.
*After 35 days from the date of purchase, All Sales are Final.
Damages During Shipping
If the product is damaged during shipping, please contact the shipping carrier to file a claim. Please take photos of the damaged package and item(s), Save All packaging materials, and the damaged items before filing a claim.
The Botanical Journey is here to help, so please let us know about any damaged goods by contacting the support team, as soon as possible, at email@example.com
Please, include photos of the damaged package(s) and item(s), your tracking number, order number, and customer name. The Botanical Journey is here for you and we want happy customers. Please contact us immediately if any of your items are damaged.
Cancellation or Modifications to an Order
Canceled or modified orders must be done within 24 hours of purchase. Email your request at firstname.lastname@example.org with the order number, item(s) purchased and customer name with any specific information for changes to an order or to cancel. Please write CANCELLATION or ORDER CHANGE in the subject line. If the order has been shipped we will not be able to cancel or modify the order. However, we do want happy customers, so please feel free to contact our support team with any questions or concerns. We are here for you.